WHERE ARE YOU LOCATED?
We are located in sunny Byron Bay, Australia. Find out more about us here or come say hi in our Bangalow Store or Byron Bay Boutique! You can also find ROWIE in store around Australia & in selected stores overseas.
HOW MUCH WILL SHIPPING COST?
We offer an express flat rate of $10 for orders within Australia.
For international express orders we offer a flat rate depending on your location,
New Zealand $15
United States & Canada $30
All other countries $39
Standard shipping available to certain countries, rate calculated at check out.
In some cases Standard Shipping will cost more than express as it is not a flat rate service.
WHAT DOES ‘BACKORDERED’ MEAN & HOW DOES IT WORK?
If the item you are interested in is ‘Available on backorder’ this simply means the item is temporarily out of stock & will ship to you as soon as we receive the stock in our warehouse!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
When your order is placed before 1.30pm AEST, it will be shipped the same business day. During sale events and busy periods, there may be a slight delay.
All orders within Australia are shipped Australia Post Express, however ROWIE is based out of the Australia Post Express Next Day Delivery area so it will typically take 1-3 business days for your order to be delivered.
Please note that each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.
International Express orders are shipped Australia Post Express Courier and will typically take 1-5 business days for your order to be delivered.
International Standard Orders are shipped Australia Post Standard and will typically take 5-10 business days for your order to be delivered.
WILL I HAVE TO PAY FOR CUSTOM / IMPORT DUTIES & TAXES?
Yes, international orders may be subject to local charges. All international customers are responsible for customs & duties within their own country. Import duties and taxes are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be. As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence. ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.
WHAT IS AFTERPAY?
Available on Australian orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.
Please find more information here.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes, we offer 7 day returns on full price items. Please find our return policy here.
HOW DO I TAKE CARE OF MY ROWIE ITEMS?
All garments should be hand washed unless tagged otherwise. Garments to be machine washed should be washed individually on a gentle cycle preferably in a front loader and dried flat in the shade or on a coat hanger. Hand washing garments will also prolong the life of the garment.
A NOTE ON OUR GARMENTS:
- colour of fabrics and prints may vary from the colour shown on the website, all effort has been made to show the colours as accurately as possible.
- as each garment is hand printed no two are the same so each print may appear slightly different.
- delicate fabrics can vary and natural flaws in the fabrics add to the garments individuality and are not treated as defects or faults.
WHICH SIZE SHOULD I ORDER?
Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand so sizing is given as a guide only. For more information on a specific garment please contact us and we will be happy to answer any further queries you may have.
ROWIE Sizing Guide
XS = 6-8
S = 8-10
M = 10-12
L = 12-14