Our Frequently Asked Questions
HOW MUCH WILL SHIPPING BE?
We offer an express flat rate of $10 for orders within Australia.
For international express orders we offer a flat rate depending on your location,
New Zealand $15
United States & Canada $30
All other countries $39
Standard shipping available to certain countries, rate calculated at check out.
In some cases Standard Shipping will cost more than express as it is not a flat rate service.
WHAT DOES 'BACKORDERED' MEAN & HOW DOES IT WORK?
If the item you are interested in is ‘Available on backorder’ this simply means the item is temporarily out of stock & will ship to you as soon as we receive the stock in our warehouse!
IF I AM USING A PROMO/DISCOUNT CODE AT CHECKOUT ARE THE ITEMS CONSIDERED SALE ITEMS?
If the item is full price before you add the coupon code/promo code it is still considered full price!
Sale garments will have ‘Final Sale’ after their price at checkout 🙂
WHAT SIZE SHOULD I ORDER?
Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand.
For more information on a specific garment we offer garment measurements on all products under the ‘sizing’ tab!
XS = 6-8
S = 8-10
M = 10-12
L = 12-14
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
When your order is placed before 1.30pm AEDT, it will be shipped the same business day.
During sale events and busy periods, there may be a slight delay.
All orders within Australia are shipped Australia Post Express, it will typically take 1 – 4 business days for your order to be delivered.
Please note that each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.
International Express orders are shipped Australia Post Express Courier and will typically take 1-5 business days for your order to be delivered.
International Standard orders are shipped Australia Post Standard and will typically take 5-10 business days for your order to be delivered.
HOW DO I RETURN OR EXCHANGE?
If you are not happy with your full priced purchase, please fill out the return form included in your order & ship to our Head Office.
ROWIE The Label
7B 11 BANKSIA DRIVE
BYRON BAY NSW 2481
Once we receive your return it will undergo a quality review, once cleared you will receive a refund or store voucher for the full amount you paid excluding shipping to the original payment method.
Returns may take 2-5 business days to process once they have arrived in our Head Office.
ROWIE The Label is not liable for items lost in transit, we recommend using a traceable delivery method & keeping your tracking number in a safe place!
If you have any questions in regards to your return please do not hesitate to get in touch via email.
Please find our complete return policy here.
CAN ITEMS I BOUGHT ONLINE BE RETURNED IN STORE?
Unfortunately we currently unable to process returns or refunds for online orders in our Boutique.
You are more than welcome to drop your return at our boutique with your filled in return form, we will then pick up your return & process it in our warehouse!
If you choose to do this there may be delays with your return being processed.
For the speediest processing of your return we recommend shipping it to our head office with your filled in return form.
ROWIE The Label
7B 11 BANKSIA DRIVE
BYRON BAY NSW 2481
If you have any questions regarding returns do not hesitate to get in touch via email.
WHERE IS ROWIE LOCATED?
WHAT IS AFTERPAY?
Available on Australian & NZ orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.
Please find more information here.
WILL I HAVE TO PAY FOR CUSTOM / IMPORT DUTIES & TAXES?
Yes, international orders may be subject to local charges.
All international customers are responsible for customs & duties within their own country.
Import duties and taxes are not included in the item price or shipping cost.
We have no control over these charges and cannot predict what they may be.
As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.
ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.
WHAT CURRENCY IS USED ONLINE?
All prices online are in Australia Dollars & will be charged in AUD.
I'VE RECEIVED A FAULTY ITEM, WHAT DO I DO?
If you have received a garment you believe to be faulty please e-mail ASAP with your order number & photos of the fault.
Once we have assessed the fault we will arrange a replacement or refund.
CAN I MAKE CHANGES TO MY ORDER?
If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 1.30pm AEST every business day we will be unable to change your order after 1pm!
WHEN WILL AN ITEM BE RESTOCKED?
If the item you are interested in is on-sale or from a previous collection it will not, unfortunately, be restocked!
We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/livechat in regards to if a product will be restocked.