Our Frequently Asked Questions

HOW MUCH WILL SHIPPING BE?

We offer an express flat rate of $10 for orders within Australia.

For international express orders we offer a flat rate depending on your location,

New Zealand $15
United States & Canada $30
Singapore $27
All other countries $39

Standard shipping available to certain countries, rate calculated at check out.
In some cases Standard Shipping will cost more than express as it is not a flat rate service.

WHAT DOES 'BACKORDERED' MEAN & HOW DOES IT WORK?

If the item you are interested in is ‘Available on backorder’ this simply means the item is temporarily out of stock & will ship to you as soon as we receive the stock in our warehouse!

WHAT SIZE SHOULD I ORDER?

Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand.

For more information on a specific garment we offer garment measurements on all products under the ‘sizing’ tab!

Sizing Guide
XS = 6-8
S = 8-10
M = 10-12
L = 12-14

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

When your order is placed before 1.30pm AEDT, it will be shipped the same business day.
During sale events and busy periods, there may be a slight delay.

All orders within Australia are shipped Australia Post Express,  it will typically take 1 – 4 business days  for your order to be delivered.
Please note that each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.

International Express orders are shipped Australia Post Express Courier and will typically take 1-5 business days for your order to be delivered.

International Standard orders are shipped Australia Post Standard and will typically take 5-10 business days for your order to be delivered.

HOW DO I RETURN OR EXCHANGE?

If you are not happy with your purchase you are more than welcome to return your order as long as it is in original condition (tags attached and no visible signs of wear) and was purchased at full price less than 14 days ago!

Please find our complete return policy here.

WHERE IS ROWIE LOCATED?

We are located in sunny Byron Bay!

Come say hi in our Bangalow or Byron Boutique. 

You can also find ROWIE in stores around Australia & in selected stores overseas.

WHAT IS AFTERPAY?

Available on Australian orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.

Please find more information here.

WILL I HAVE TO PAY FOR CUSTOM / IMPORT DUTIES & TAXES?

Yes, international orders may be subject to local charges.

All international customers are responsible for customs & duties within their own country.

Import duties and taxes are not included in the item price or shipping cost.

We have no control over these charges and cannot predict what they may be.

As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.

ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.

I'VE RECEIVED A FAULTY ITEM, WHAT DO I DO?

If you have received a garment you believe to be faulty please e-mail ASAP with your order number & photos of the fault. 

Once we have accessed the fault we arrange a replacement or refund.