Our Frequently Asked Questions
HOW MUCH WILL SHIPPING BE?
Please see our Shipping & Delivery info here.
WHAT DOES 'BACKORDERED' MEAN & HOW DOES IT WORK?
If the item you are interested in is ‘Available on backorder’ this simply means the item is temporarily out of stock & will ship to you as soon as we receive the stock in our warehouse!
I HAVEN'T RECEIVED MY 10% OFF FIRST ORDER CODE!
Please be sure you have confirmed your subscription to our mailing list, due to the email being automated it can take a few minutes to deliver to your account & can sometimes go to your junk folder or folder assigned for promotions.
If you are unable to locate this email please email [email protected].
IF I AM USING A PROMO/DISCOUNT CODE AT CHECKOUT ARE THE ITEMS CONSIDERED SALE ITEMS?
If the item is full price before you add the coupon code/promo code it is still considered full price!
Sale garments will have ‘Final Sale’ after their price at checkout 🙂
WHAT SIZE SHOULD I ORDER?
Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand.
While most of our pieces are true to size (unless mentioned) we do believe in the purchasing the size which will look the most flattering. Do not focus on the sizing but on the silhouette!
For assistance with sizing we do have all garment measurements under the sizing tab of each product. Simply compare your measurements to the measurements of the garment!
Do note these are the garment measurements & not the measurements you should be for that size.
WHEN WILL AN ITEM BE RESTOCKED?
If the item you are interested in is on-sale or from a previous collection it will not, unfortunately, be restocked unless we receive a return!
Only items that are available for ‘backorder’ will definitely be restocked.
We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/livechat in regards to if a product will be restocked.
HOW DO I RETURN OR EXCHANGE?
Please fine our full return policy here.
CAN ITEMS I BOUGHT ONLINE BE RETURNED IN STORE?
Unfortunately we currently unable to process returns or refunds for online orders in our Boutique.
You are more than welcome to drop your return at our boutique with your filled in return form, we will then pick up your return & process it in our warehouse!
If you choose to do this there may be delays with your return being processed.
For the speediest processing of your return we recommend shipping it to our head office with your filled in return form.
ROWIE The Label
3/1 BORONIA PLACE
BYRON BAY NSW 2481
If you have any questions regarding returns do not hesitate to get in touch via email.
CAN I MAKE CHANGES TO MY ORDER?
If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 1pm AEST every business day we will be unable to change your order after 12pm!
WHERE IS ROWIE LOCATED?
WHAT IS AFTERPAY?
Available on Australian orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.
Please find more information here.
WILL I HAVE TO PAY FOR CUSTOM / IMPORT DUTIES & TAXES?
Yes, international orders may be subject to local charges.
All international customers are responsible for customs & duties within their own country.
Import duties and taxes are not included in the item price or shipping cost.
We have no control over these charges and cannot predict what they may be.
As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.
ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.
Do note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes we will not refund your original postal charge.
WHAT CURRENCY IS USED ONLINE?
All prices online are in Australia Dollars & will be charged in AUD.
I'VE RECEIVED A FAULTY ITEM, WHAT DO I DO?
If you have received a garment you believe to be faulty please e-mail ASAP with your order number & photos of the fault.
Once we have assessed the fault we will arrange a replacement or refund.