Our Frequently Asked Questions

HOW MUCH WILL SHIPPING BE?

AUSTRALIAN SHIPPING

Free Express shipping for all orders over $250
Or $10 for orders under $250 within Australia
1-4 Business days for delivery once the order has been sent

NEW ZEALAND SHIPPING

Free Express International Shipping for all orders over $250AUD
Or $15AUD for orders under $250AUD
2-3 Business days for delivery once the order has been sent
Standard International calculated at checkout

USA & CANADA

Free DHL Express shipping for all orders over $300AUD
Or $30AUD for orders under $300AUD
2-6 Business days for delivery once the order has been sent
Standard International calculated at checkout

INTERNATIONAL SHIPPING

Shipping calculated at checkout
Free Express shipping for all orders over $300
International orders have the option to be sent DHL Express, Express International & Standard International

WHAT DOES 'BACKORDERED' MEAN & HOW DOES IT WORK?

If the item you are interested in is ‘Available on backorder’ this simply means the item is temporarily out of stock & will ship to you as soon as we receive the stock in our warehouse!

IF I AM USING A PROMO/DISCOUNT CODE AT CHECKOUT ARE THE ITEMS CONSIDERED SALE ITEMS?

If the item is full price before you add the coupon code/promo code it is still considered full price!

Sale garments will have ‘Final Sale’ after their price at checkout 🙂

WHAT SIZE SHOULD I ORDER?

Sizing can vary from design to design and fabric to fabric just as it does from women to women and brand to brand.

While most of our pieces are true to size (unless mentioned) we do believe in the purchasing the size which will look the most flattering. Do not focus on the sizing but on the silhouette!

For assistance with sizing we do have all garment measurements under the sizing tab of each product. Simply compare your measurements to the measurements of the garment!

Do not these are the garment measurements & not the measurements you should be for that size.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

When your order is placed before 1.30pm AEDT, it will typically be shipped the same business day.
During sale events and busy periods, there may be a slight delay.

All orders within Australia are shipped Australia Post Express,  it will typically take 1 – 4 business days  for your order to be delivered.
Please note that each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.

DHL Express orders are shipped Express DHL and will typically take between 3-7 Business days (depending on the destination).

International Express orders are shipped Australia Post Express Courier and will typically take 3-7 business days for your order to be delivered. This does not include any time your order may spend in customs.

International Standard orders are shipped Australia Post Standard and will typically take 5-14 business days for your order to be delivered. This does not include any time your order may spend in customs.

You may find more shipping information here.

HOW DO I RETURN OR EXCHANGE?

If you are not happy with your full priced purchase, please fill out the return form included in your order & ship to our Head Office. 

ROWIE The Label
ATT: Returns
7B 11 BANKSIA DRIVE
BYRON BAY NSW 2481
AUSTRALIA

Once we receive your return it will undergo a quality review, once cleared you will receive a refund or store voucher for the full amount you paid excluding shipping to the original payment method.

Returns may take 2-5 business days to process once they have arrived in our Head Office.

ROWIE The Label is not liable for items lost in transit, we recommend using a traceable delivery method & keeping your tracking number in a safe place!

If you have any questions in regards to your return please do not hesitate to get in touch via email.

Please find our complete return policy here.

CAN ITEMS I BOUGHT ONLINE BE RETURNED IN STORE?

Unfortunately we currently unable to process returns or refunds for online orders in our Boutique.

You are more than welcome to drop your return at our boutique with your filled in return form, we will then pick up your return & process it in our warehouse!

If you choose to do this there may be delays with your return being processed.

 For the speediest processing of your return we recommend shipping it to our head office with your filled in return form.

ROWIE The Label
ATT: Returns
7B 11 BANKSIA DRIVE
BYRON BAY NSW 2481
AUSTRALIA

If you have any questions regarding returns do not hesitate to get in touch via email.

WHERE IS ROWIE LOCATED?

We are located in sunny Byron Bay!

Come say hi in our Bangalow or Byron Boutique. 

You can also find ROWIE in stores around Australia & in selected stores overseas.

WHAT IS AFTERPAY?

Available on Australian orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.

Please find more information here.

WILL I HAVE TO PAY FOR CUSTOM / IMPORT DUTIES & TAXES?

Yes, international orders may be subject to local charges.

All international customers are responsible for customs & duties within their own country.

Import duties and taxes are not included in the item price or shipping cost.

We have no control over these charges and cannot predict what they may be.

As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.

ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.

Do note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes we will not refund your original postal charge.

WHAT CURRENCY IS USED ONLINE?

All prices online are in Australia Dollars & will be charged in AUD.

I'VE RECEIVED A FAULTY ITEM, WHAT DO I DO?

If you have received a garment you believe to be faulty please e-mail ASAP with your order number & photos of the fault. 

Once we have assessed the fault we will arrange a replacement or refund.

CAN I MAKE CHANGES TO MY ORDER?

If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 1.30pm AEST every business day we will be unable to change your order after 1pm!

WHEN WILL AN ITEM BE RESTOCKED?

If the item you are interested in is on-sale or from a previous collection it will not, unfortunately, be restocked!

We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/livechat in regards to if a product will be restocked.