Returns & Exchanges

FILL OUT
RETURN FORM

PACK FORM WITH ITEMS
& SEND (VIA TRACKABLE
POST) WITHIN 30 DAYS*
For Full Priced Items

POST: ROWIE THE LABEL
ATT: RETURNS
UNIT 7B, BANKSIA DRIVE
BYRON BAY NSW 2481
AUSTRALIA

RETURN WILL UNDERGO A
QUALITY REVIEW, ONCE
APPROVED YOU WILL BE
NOTIFIED VIA EMAIL

  • Are returned to us within 30 days of delivery.
  • Are returned in original condition – unworn, unwashed with tags attached.
  • If item quality review is approved, full price items can be refunded or exchanged for a credit note.
  • Customers are responsible for return shipping on these items.
  • If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).

Please note, during sale/busy periods there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.

If you receive an item believed to be faulty, please send photos to hello@rowiethelabel.com as soon as possible.

  • Are returned to us within 14 days of delivery.
  • Are returned in original condition – unworn, unwashed with tags attached.
  • Sale items are elegible for Credit Note Only – they can not be refunded. A credit note will be issued once Sale Item quality review is successful.
  • Customers are responsible for return shipping on these items.
  • If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).

Please note, during sale/busy periods there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.

If you receive an item believed to be faulty, please send photos to hello@rowiethelabel.com as soon as possible.

Express International Orders are sent via AusPost Express International.

  • Full Priced Items acceptable for exchange only.
  • Are returned to us within 30 days of delivery.
  • Are returned in original condition – unworn, unwashed with tags attached.
  • A credit note will be issued to complete exchange if quality review is successful.
  • Customers are responsible for return shipping on these items.

Please note, during sale/busy periods there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.

If you receive an item believed to be faulty, please send photos to hello@rowiethelabel.com as soon as possible.