Shipping & Returns

AUSTRALIAN SHIPPING

ROWIE The Label currently offer free express shipping for all orders over $250

&

a flat rate $10 for orders under $250 within Australia.

Orders placed before 1.30pm AEDT will typically be shipped that same business day via Australia Post Express. During sale events and busy periods, there may be a slight delay.

As ROWIE is based out of the AusPost Express Next Day Delivery area it will typically take 1-4 business days for your order to be delivered.

Please note each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.

Tracking will be emailed from AusPost once your order has been shipped & scanned!

INTERNATIONAL SHIPPING

Shipping calculated at checkout.
Free express shipping for all orders over $300.

Orders placed before 1.30pm AEDT will typically be shipped that same business day. During sale events and busy periods, there may be a slight delay.

It will typically take 2-7 business days for your Express International order to be delivered.

Tracking will be emailed from AusPost once your order has been shipped.

Standard Shipping available to certain countries, rate calculated at check out.

It will typically take 5-12 business days for your Standard International order to be delivered, please note this does not include any time your order may spend in customs.

In some cases Standard Shipping will cost more than express as it is not a flat rate service.

Please note you may be required to pay customs and import taxes on international orders.

ROWIE The Label highly recommend DHL Express for all international deliveries* because of the following reason.

Delivery typically takes between 3-7 Business days (depending on the destination)

Fully Trackable

Signature required

Will ship over the weekend

Door to door service

Please note all international orders require a phone number for delivery.

Unfortunately DHL Express cannot ship to PO Box’s or Hotels, if you have placed an order & chosen DHL Express we will be in touch via email in regards to an alternate address.

*Please note unfortunately we are unable to offer DHL Express to all countries. If you are interested in shipping your parcel DHL Express please get in touch via e-mail before placing your order, it may incur additional costs.

If you have chosen to ship your order Express International it will be sent AusPost Express International.

This service is fully trackable & will have signature on delivery.

Once your order has shipped & scanned you will receive tracking from AusPost. When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company.

If you have chosen Standard international shipping your order will ship AusPost Pack & Track.

Once your order has shipped & scanned you will receive tracking from AusPost. When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company.

Unfortunately this service does not offer signature on delivery, please make sure there is a safe place on premise for your parcel to be left & clear instructions are placed in your order notes.

ROWIE The Label highly recommend choosing to ship your order with DHL Express or Express International to ensure your order is safely delivered.

RETURNS & EXCHANGES

At ROWIE, we take pride in our reputation for quality, and are happy to provide you with a refund or exchange when goods:

• Are returned to us within 7 days of delivery.

• Are returned in original condition – unworn, unwashed with tags attached.

• Have a receipt or a proof of purchase,

• Please note: no refund or exchange on sale items.

Customers are responsible for shipping of returned items and will be emailed a PayPal money request for the shipping of the exchange.

To ensure availability of you desired exchange item, please email us at hello@rowiethelabel.com as we are a small boutique label with limited stock.

Returned for refund orders will be refunded the full amount of the product after any discounts. The original shipping will not be refunded.