At ROWIE, we believe it's less about the sizing and more about the silhouette. Each woman is perfectly unique and various fabrics perform differently. So with that in mind, choose a size that will work for your body, no matter what the size tag says!We have provided body measurements that we fit/design to, to help you choose your perfect ROWIE piece with ease.

If the item you are interested in is on sale or from a previous collection it will not, unfortunately, be restocked unless we receive a return.

If an item has a 'BACK SOON' tag, the product is confirmed to be restocked.

We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/live chat in regards to if a product will be restocked.

Please be sure you have confirmed your subscription to our mailing list, due to the email being automated it can take a few minutes to deliver to your account!

It may also sometimes be sent to your junk/spam or folder assigned for promotions.

If you are unable to locate this email please email us or jump on live chat and we will ensure you receive.

Unfortunately online gift vouchers are valid for online use only.

Requests can be made to hello@rowiethelabel.com to have our online vouchers transferred for redemption in our Byron & Bangalow Boutiques, and we will aim to complete your request within 48 hours.

Our online customer care team is based in Byron Bay, Australia & our hours of business are Monday to Friday 8:30am - 4pm. We aim to respond to all enquiries within 2 business days.

Please bear with us during busy periods (launch weeks, flash sales) as we will have an above average number of enquiries to respond to.

Sometimes our emails may get sent to an allocated folder such a promotions or junk. Please check these folders if you do not hear from us within 2 business days.

Before submitting your order or online enquiry, please carefully review your contact details.

To return or exchange an item, please follow these steps:

Lodge Your Return: Use our Request A Return portal to initiate your return.

Post Your Items: Send back your unworn items using a trackable postal service within 30 days for full-priced garments and sale items from the date you received your parcel.

Exchanges: If you want to exchange an item, please select store credit when submitting your return. Your return will be processed as a virtual gift voucher for you to purchase the new item(s).

Quality Review: Your return will undergo a quality review, and once approved, you will be notified via email.

For more information, please see our detailed Returns policy.

Unfortunately we are currently unable to process returns or refunds for online orders in our boutiques.

You are welcome to drop your return into either of our boutiques and it will then be processed by our online returns team once it has been received at our warehouse.

Please ensure your return has been lodged online via our 'Request A Return' portal prior to taking your item/s into the boutique.

If you choose to take your return to our boutiques, there may be delays with your return being processed.

See more on Returns.

View our Shipping & Deliveries page here for Shipping Costs.

If you have placed an order and would like to make any changes, please contact our customer care team ASAP. As orders are shipped at 12pm AEDT every business day, we are unable to change your order after 12pm.

Please make sure you choose your items carefully and enter the correct shipping details before placing your order.

We'll do our best to assist with any change requirements, however please note we cannot guarantee that your requested changes can be made to your order prior to shipment.

Once the order has been packed and is ready for shipping, we are unable to make any changes.

Our sincere apologies for the delay with your order!

We recommend checking out the Australia Post Service updates to ensure there's no disruptions.

If there's no disruptions and Australia Post are unable to help you, contact us and we'll be happy to assist tracking down your parcel.

We are so sorry for the inconvenience! Please lodge your item for a return and we will review the case.

See more on Returns.

No, if the item is full price before you apply the discount or promotional code, it is still considered a full-priced item. However, if the item was already marked down before you added the discount or promo code, it is classified as a sale item.

Please note that full-priced items purchased at a discounted price during a flash sale or promotional event will only be eligible for store credit. This does not apply to purchases made with the 10% sign-up discount.

Discount codes are only valid on full-priced items and cannot be applied to already marked down items.

Additionally, discount codes cannot be combined with other discount codes. The welcome discount is also only valid on full-priced products.

However, there may be specific promotions that allow the use of discount codes on sale items, so be sure to check for any ongoing offers.