At ROWIE, we’re all about making your shopping experience seamless, no matter where you are in the world. Here’s everything you need to know about our shipping and delivery options.
Shipping & Delivery
Holiday Shipping Cut-Off Dates
Ensure your ROWIE gifts arrive in time by ordering before these dates
Free Standard Shipping
Australia – Order by 10 December • 10am AEDT
USA – Order by 6 December • 10am AEDT
EXPRESS POST
NSW, QLD, VIC, SA – Order by 18 December • 10am AEDT
WA, NT, TAS – Order by 10 December • 10am AEDT
NZ – Order by 10 December • 10am AEDT
STARTRACK PREMIUN ATL
NSW, QLD, VIC, SA – Order by 20 December • 10am AEDT
WA, NT, TAS – Order by 17 December • 10am AEDT
INT • DHL Express
New Zealand – Order by 16 December • 10am AEDT
Major Europe + UK – Order by 16 December • 10am AEDT
Shipping dates are estimates; we recommend express shipping to avoid delays. Fulfilment may take up to 10 days due to holiday demand.
If you have questions or need assistance, our Customer Care Team is here to help!
Australia (Domestic)
All orders shipping domestic within Australia qualify for free Standard Shipping.
Free Standard Australian Orders are sent Via AusPost Parcel Post.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
DELIVERY ESTIMATE
3 - 10 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
OVER $250AUD
Free Express Shipping for orders over $250AUD within Australia.
UNDER $250AUD
$10 Flat Rate for orders under $250 within Australia.
DELIVERY ESTIMATE
1 - 3 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
We use Australia Post Express to ensure your order is shipped via the fastest method available, aiming to reduce delivery delays. Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note, during sale events and busy periods, there may be a slight delay in processing your order.
DELIVERY ESTIMATE: 1 - 3 Business Days*
For a smooth delivery experience, choose StarTrack Premium ATL at $15 per parcel. Orders placed before 12pm AEST will be shipped that same business day. This service ensures your order is delivered securely and left at your preferred location, even if you're not home.
Using StarTrack Premium ATL allows us to provide fast delivery with reliable tracking, aiming to reduce delivery delays. Once your order is dispatched and scanned, you'll receive tracking details in a shipment confirmation email from us, as well as a separate email from the courier.
Please note, during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by StarTrack.
To acknowledge the Traditional Custodians of the land your item is being delivered on, we are currently in the process of updating our checkout to include a field for Traditional Place Name.
In the meantime, we ask that you please use the Company field, to ensure your parcel is addressed correctly.
International
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All orders shipping internationally qualify for free Standard Shipping.
Free Standard International Orders are sent via AusPost Pack & Track.
- Delivery between 6-20 business days* depending on destination country.
- This service has limited tracking.
- No signature on delivery.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).
Unfortunately this service does not offer signature on delivery, please make sure there is a safe place on premise for your parcel to be left & clear instructions are placed in your order notes.
We recommend choosing to ship your order with one of our Express International services to ensure your order is delivered safely in a timely manner.
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Prices dependent on destination.
Using both DHL Express and Australia Post International Express allows us to choose the fastest shipping method available for your destination, aiming to reduce delivery delays to the best of our ability.
We recommend DHL Express for International Deliveries.
- Delivery between 3-7 business days* depending on the destination
- Fully Trackable
- Signature required
- Will ship over the weekend
- Door to door service
- All international orders require a phone number for delivery
Unfortunately DHL Express cannot ship to PO Boxes or Hotels.
**Please note unfortunately we are unable to offer DHL Express to all countries. If you are interested in shipping your parcel DHL Express please get in touch via email before placing your order, it may incur additional costs.
Express International Orders are sent via AusPost Express International.
Once your order has shipped & scanned you will receive tracking from AusPost.
- This service has limited tracking.
- Signature on delivery.
- Once your order has shipped & scanned you will receive tracking from AusPost.
- When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).
New Zealand
All orders shipping internationally to New Zealand qualify for free Standard Shipping.
DELIVERY ESTIMATE
5 - 10 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Upgrade your shipping to DHL Express for $20AUD.
Free Australia Post International Express Shipping for orders over $250AUD.
DELIVERY ESTIMATE
3 - 6 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
USA
All orders shipping internationally to the USA qualify for free Standard Shipping.
DELIVERY ESTIMATE
6 - 12 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
OVER $250AUD
Free Express Shipping for orders over $250AUD.
UNDER $250AUD
$20 Flat Rate for orders under $250AUD.
Products in USD are priced accordingly to include various factors such as local taxes, import duties, and shipping costs specific to each region, so orders will not be subject to any further costs upon delivery.
DELIVERY ESTIMATE
3 - 7 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
United Kingdom
All orders shipping internationally to the UK qualify for free Standard Shipping.
DELIVERY ESTIMATE
8 - 10 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Price calculated at checkout.
All express orders shipping to the UK are dispatched with Delivery Duty Paid (DDP). Products in GBP are priced accordingly to include various factors such as local taxes, import duties, and shipping costs specific to each region, so orders will not be subject to any further costs upon delivery.
DELIVERY ESTIMATE
3 - 7 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Canada
Due to strike action by Canada Post, all international shipping services to Canada (except DHL) are suspended as of 27 November 2024.
What You Need to Know:
- Orders Sent Between 4–26 November: Held securely by Canada Post. Tracking may not be available until services resume.
For updates, visit Australia Post Service Updates or contact Australia Post at 13 76 78.
We apologise for the inconvenience and appreciate your patience.
OVER $250AUD
Free Express Shipping for orders over $250AUD.
UNDER $250AUD
$30 Flat Rate for orders under $250AUD.
DELIVERY ESTIMATE
3 - 5 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Rest of World
All orders shipping internationally qualify for free Standard Shipping.
DELIVERY ESTIMATE
6 - 15 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
OVER $250AUD
Free Express Shipping for orders over $250AUD.
UNDER $250AUD
$30 Flat Rate for orders under $250AUD.
DELIVERY ESTIMATE
5 - 8 Business Days*
Price and delivery estimates are for most international destinations, however excludes selected countries. For more information see the below section.
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Frequently Asked Questions
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All express orders shipping to the UK are dispatched with Delivery Duty Paid (DDP). Products in GBP are priced accordingly to include all duties & taxes so orders will not be subject to any further costs upon delivery.
Currently, all other international customers outside of the UK are responsible for customs & duties within their own country.
Import duties and taxes are not included in the item price or shipping cost.
We have no control over these charges and cannot predict what they may be.
As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.
ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.
Please note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes, a penalty fee will apply.
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Our sincere apologies for the delay with your order! We ask that you first please check Australia Post for any disruptions within Australia (Domestic) or International, and if you require further assistance, please contact us.
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If you have placed an order and would like to make any changes, please contact our customer care team as soon as possible. We aim to process orders as quickly as possible, so occasionally changes cannot be made.
Please make sure you choose your items carefully and enter the correct shipping details before placing your order. We aim to assist with any change requirements however, please note we cannot guarantee your requested changes can be made to your order prior to shipment and once the order has left our premises, we are unable to make any changes. You will be charged the standard applicable postage rate to resend your order if it is returned to sender.
Hassle-Free Returns & Refunds
Further questions?
