At ROWIE, we’re all about making your shopping experience seamless, no matter where you are in the world. Here’s everything you need to know about our shipping and delivery options.
Shipping & Delivery
Please be aware that due to upcoming public holidays, there will be delays in processing and shipping orders. Our warehouse will be closed on Good Friday, 18th April 2025, Easter Monday, 21st April 2025, and ANZAC Day, 25th April 2025.
Orders placed after 12pm on 17th April will be shipped from 22nd April. Orders placed after 12pm on 24th April will be shipped from 28th April.
We appreciate your patience and understanding during this time. Thank you for shopping with us!
Australia (Domestic)
Due to extreme weather conditions in south-east Queensland and northern New South Wales, Australia Post has temporarily paused operations in affected areas from midnight Wednesday, 5 March. Post Offices in the region will also be closed from Thursday, 6 March. Deliveries in and out of these areas may experience delays. Services will resume once it is safe to do so.
For the latest updates, please visit the Australia Post website.
All orders shipping domestic within Australia qualify for free Standard Shipping.
Free Standard Australian Orders are sent Via AusPost Parcel Post.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
DELIVERY ESTIMATE
3 - 10 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Due to extreme weather conditions in south-east Queensland and northern New South Wales, Australia Post has temporarily paused operations in affected areas from midnight Wednesday, 5 March. Post Offices in the region will also be closed from Thursday, 6 March. Deliveries in and out of these areas may experience delays. Services will resume once it is safe to do so.
For the latest updates, please visit the Australia Post website.
OVER $250AUD
Free Express Shipping for orders over $250AUD within Australia.
UNDER $250AUD
$10 Flat Rate for orders under $250 within Australia.
DELIVERY ESTIMATE
2 -5 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
We use Australia Post Express to ensure your order is shipped via the fastest method available, aiming to reduce delivery delays. Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note, during sale events and busy periods, there may be a slight delay in processing your order.
Extreme weather conditions in south-east Queensland and northern New South Wales are expected to impact StarTrack deliveries, resulting in possible delays. StarTrack may pause operations in affected areas and will resume when it is safe to do so.
We appreciate your patience and recommend checking the StarTrack website for updates.
DELIVERY ESTIMATE: 1 - 3 Business Days*
For a smooth delivery experience, choose Premium StarTrack ATL at $15 per parcel. Orders placed before 12pm AEST will be shipped that same business day. This service ensures your order is delivered securely and left at your preferred location, even if you're not home.
Using Premium StarTrack ATL allows us to provide fast delivery with reliable tracking, aiming to reduce delivery delays. Once your order is dispatched and scanned, you'll receive tracking details in a shipment confirmation email from us, as well as a separate email from the courier.
Please note, during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by StarTrack.
To acknowledge the Traditional Custodians of the land your item is being delivered on, we are currently in the process of updating our checkout to include a field for Traditional Place Name.
In the meantime, we ask that you please use the Company field, to ensure your parcel is addressed correctly.
New Zealand
All orders shipping internationally to New Zealand qualify for free Standard Shipping.
DELIVERY ESTIMATE
6 - 27 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
Upgrade your shipping to DHL Express for $20AUD.
Free Australia Post International Express Shipping for orders over $250AUD.
DELIVERY ESTIMATE
3 - 6 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
USA
We’re so grateful for the continued support from our US customers - it means the world to see ROWIE pieces worn and loved around the globe.
Due to upcoming US tariff changes coming into effect on May 2, and public holidays affecting dispatch from our Australian warehouse, we recommend placing your order by April 17 to ensure on-time delivery.
Please note: Some ROWIE garments are made in China, Indonesia, and Europe, and may be impacted by these changes after May 2. We’ll be sharing more details on how this may affect international orders soon.
For any questions, our Customer Care Team is here to help.
DELIVERY ESTIMATE: 3 - 7 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed.
PRICING & DUTIES
Shipping prices are calculated at checkout.
All orders shipping to United States of America are sent via DHL Express.
Products priced in USD do not include import duties and taxes. These charges are the responsibility of the customer and may be collected by the courier (e.g. DHL) prior to delivery.
ROWIE is legally required to declare the full value of all international shipments and cannot mark orders as gifts.
Important:
If you refuse to pay customs/import duties and your parcel is returned to us, a penalty fee and the cost of return shipping will be deducted from your refund.
If the parcel is abandoned, ROWIE will not be held responsible for any loss of funds.
United Kingdom
DELIVERY ESTIMATE: 3 - 7 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed.
Shipping price calculated at checkout.
All orders shipping to the UK are dispatched with Delivery Duty Paid (DDP). Products in GBP are priced accordingly to include various factors such as local taxes, import duties, and shipping costs specific to each region, so orders will not be subject to any further costs upon delivery.
Canada
DELIVERY ESTIMATE: 3 - 5 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed.
PRICING & DUTIES
Shipping prices are calculated at checkout.
All orders shipping to Canada are sent via DHL Express.
Products priced in CAD do not include import duties and taxes. These charges are the responsibility of the customer and may be collected by the courier (e.g. DHL) prior to delivery.
ROWIE is legally required to declare the full value of all international shipments and cannot mark orders as gifts.
Important:
If you refuse to pay customs/import duties and your parcel is returned to us, a penalty fee and the cost of return shipping will be deducted from your refund.
If the parcel is abandoned, ROWIE will not be held responsible for any loss of funds.
Rest of World
DELIVERY ESTIMATE: 5 - 8 Business Days*
Orders placed before 12pm AEST will be shipped that same business day.
Please note during sale events and busy periods, there may be a slight delay in processing your order.
*The above delivery times are a guideline online and cannot be guaranteed.
PRICING & DUTIES
Shipping prices are calculated at checkout.
Orders shipping to countries outside the UK, USA, and NZ are sent via DHL Express.
Product prices do not include import duties or taxes, unless stated otherwise. These charges are the responsibility of the customer and may be collected by the courier (e.g. DHL) prior to delivery.
ROWIE is legally required to declare the full value of all international shipments and cannot mark orders as gifts.
Important:
If you refuse to pay customs/import duties and your parcel is returned to us, a penalty fee and the cost of return shipping will be deducted from your refund.
If the parcel is abandoned, ROWIE will not be held responsible for any loss of funds.
Frequently Asked Questions
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Due to recent US tariff changes and some of our products being made in China, we now exclusively offer DHL Express for all US orders. Duties and taxes are not included at checkout and will be collected separately by DHL prior to delivery.
We’re actively reviewing these changes and working towards a more transparent and seamless international shipping experience.
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All express orders shipping to the UK are dispatched with Delivery Duty Paid (DDP).
Prices displayed in GBP include all applicable duties and taxes, meaning your order will not incur any additional charges upon delivery.All Other International Customers (Outside the UK & NZ)
For all other international orders, import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are typically collected by the courier (e.g. DHL) before delivery.As customs policies vary by country, we’re unable to predict these charges. We recommend contacting your local customs office for more information.
ROWIE is legally required to declare the full value of all international shipments and cannot mark orders as gifts.
Important:
If you refuse to pay customs/import duties and your parcel is returned to us, a penalty fee and the cost of return shipping will be deducted from your refund.
If the parcel is abandoned, ROWIE will not be held responsible for any loss of funds. -
Our sincere apologies for the delay with your order! We ask that you first please check Australia Post for any disruptions within Australia (Domestic) or International, and if you require further assistance, please contact us.
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If you have placed an order and would like to make any changes, please contact our customer care team as soon as possible. We aim to process orders as quickly as possible, so occasionally changes cannot be made.
Please make sure you choose your items carefully and enter the correct shipping details before placing your order. We aim to assist with any change requirements however, please note we cannot guarantee your requested changes can be made to your order prior to shipment and once the order has left our premises, we are unable to make any changes. You will be charged the standard applicable postage rate to resend your order if it is returned to sender.
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Yes, we ship to most countries worldwide via DHL Express. However, due to shipping restrictions and carrier limitations, we are currently unable to ship to the following countries:
- Cuba
- Iran, Islamic Republic of
- Israel
- Korea, Democratic People's Republic of (North Korea)
- Kuwait
- Nepal
- Pakistan
- Russia
- Saudi Arabia
- Sudan
- Syria
- Turkey
If you’re unsure whether we ship to your location, please contact our Customer Care team for confirmation.
Hassle-Free Returns & Refunds
Further questions?
