Shipping policy

We offer worldwide shipping with fast dispatch from our Australian warehouse. Orders placed before 12pm AEST ship the same business day. Delivery times are estimates and may vary during peak periods.

Australia (Domestic)

Standard Shipping
• Free via AusPost Parcel Post
• Delivery: 3–10 business days*

Express Shipping
• Free for orders over $250 AUD
• $10 flat rate for orders under $250 AUD
• Delivery: 2–5 business days*

Premium StarTrack ATL
• $15 per parcel
• Delivery: 1–3 business days*
• Safe drop at your location, no signature required

New Zealand

Standard Shipping
• Free shipping
• Delivery: 6–27 business days*

Express Shipping
• $20 AUD flat rate upgrade via DHL
• Free Express for orders over $250 AUD
• Delivery: 3–6 business days*

United States

Express Shipping
• Via DHL Express
• Delivery: 3–7 business days*
• Rates calculated at checkout

Duties & Taxes
• USD prices are inclusive of import duties and taxes (DDP)
• No additional charges on delivery

United Kingdom

Express Shipping
• Delivery: 3–7 business days*
• Rates calculated at checkout

Duties & Taxes
• GBP prices are inclusive of import duties and taxes (DDP)
• No extra charges on delivery

Canada

Express Shipping
• Via DHL Express
• Delivery: 3–5 business days*
• Rates calculated at checkout

Duties & Taxes
• Duties and taxes are calculated and paid at checkout based on Canadian customs requirements
• No additional charges on delivery
• Duties and taxes are non-refundable

Europe

Express Shipping
• Via DHL Express
• Estimated delivery: 3–7 business days*
• Rates calculated at checkout

Duties & Taxes
• Duties and taxes are calculated and paid at checkout based on your country’s customs requirements
• No additional charges on delivery
• Duties and taxes are non-refundable

Rest of World

Express Shipping
• Via DHL Express
• Delivery: 5–8 business days*
• Rates calculated at checkout

Duties & Taxes
• Prices exclude import duties/taxes unless stated
• Charges may be collected by DHL before delivery
• ROWIE cannot mark orders as gifts
• If duties are refused, a penalty and return shipping cost will be deducted from your refund
• No refunds for abandoned parcels

*All delivery times are estimates only and not guaranteed. Delays may occur during sale periods or due to customs clearance.